Responsible AI and Human Expertise in Health Information

How LateralCare Is Redefining Revenue Cycle Management with AI

Artificial intelligence is transforming healthcare, but without safeguards, innovation risks outpacing responsibility. This film features LateralCare’s founder and CEO Sowri Krishnan, Chief Revenue Officer Chris Joiner, Chief Product Officer Nio Queiro, and their team, who are committed to designing AI systems that enhance—rather than replace—human decision-making. With a focus on “human in the loop,” their approach ensures that automation remains transparent, accountable, and aligned with patient-centered care.

By deploying solutions directly within customer cloud environments, LateralCare prioritizes data security, compliance, and trust. Their model allows healthcare organizations to maintain full oversight, while benefiting from productivity gains of up to 400%. This combination reduces administrative burdens, speeds revenue cycles, and enables providers to dedicate more time to patients.

For health information professionals, the message is clear: AI is not an optional tool, but an essential partner. LateralCare demonstrates how innovation can increase job satisfaction, reduce burnout, and open new pathways for professional growth, while giving providers back their most valuable resource: time to care.